1. Trader identity
This Policy is issued by Grizelonthor.world as Omnira, 41 Tottenham Court Road, London W1T 2AB, United Kingdom.
2. Right to cancel distance contracts
If you qualify as a consumer under the Consumer Contracts Regulations 2013, you may cancel within fourteen days after you physically receive goods without stating a reason, provided no hygiene exception applies yet.
3. Hygiene sealed goods
Food supplements supplied in sealed packaging for health protection may fall outside cancellation rights once unsealed after delivery, where we informed you pre-purchase and you acknowledged the consequence. We still honour statutory remedies for faulty goods distinct from change-of-mind returns.
4. Model instructions
To exercise cancellation while eligible, send an unequivocal statement identifying yourself, goods, order ID, and decision date. Copy via email satisfies writing requirements in ordinary circumstances.
5. Return shipment
Unless we offer a prepaid label as a gesture of goodwill, you bear direct return costs when cancelling, unless we failed to disclose that cost upfront as the law requires. Use tracked services; we may refuse liability for lost untracked parcels.
6. Refund mechanics
We refund all payments received, including outward delivery when the full order returns, within fourteen days from evidence of return or our receipt of goods, whichever is earlier, using the original payment instrument unless you agree otherwise.
7. Diminished value
You may be liable if handling beyond what a shop aisle permits reduces resale value materially.
8. Defective or not as described
Consumer Rights Act 2015 grants repair, replacement, price reduction, or refund tiers depending on timing and practicality. Photographs, batch codes, and lot numbers accelerate investigations.
9. Partial shipments
If we split orders, the fourteen-day window usually starts upon receipt of the last item unless you agreed otherwise.
10. Gifts and third-party billing
Refunds route to the original payee. Gift recipients should coordinate with the purchaser for chargeback alignment.
11. Subscription pre-payments
Future instalments cancel after we confirm termination; past shipped boxes follow this Policy’s return ladder.
12. Chargeback etiquette
Contact us before your bank disputes a charge unless fraud is certain; duplication slows everyone down.
13. Recordkeeping
We archive return notes for twenty-four months minimum to reconcile accounting and regulator spot checks.
14. Policy updates
The “Last revised” stamp tracks web presentation; your original checkout snapshot may matter for orders in flight.